Reliable archival-Self-service option enables you to re-archive failed uploads to your cloud storage account.Intuitive search-Easily search archived data via the administrative portal.Flexible settings-Enable users to choose one or more of their communication data to be archived, while empowering administrators to set up an archive of call recordings for all of their managed extensions.Secure backups-Automatic backups happen on a regular interval with data securely transferred through SSL encryption.Data storage-Backup your RingCentral communications data.Archiver users will receive daily email notifications when items have failed to be archived in the past 24 hours.Support new languages: Portuguese, Dutch, Korean.Admins can have better control over retaining data even if extensions disable backup.Increased awareness of data retention policy with in-app banners and design improvement.What's New?Īdmin roles & permissions: Admins can now self-service and manage roles and permissions by assigning users to c ustom roles with customized archiving privileges.Īrchiver is no longer in beta! Enjoy the full range of RingCentral Archiver features to seamlessly backup your communications data to your preferred storage cloud provider. RingCentral with Verizon Archiver is an automatic and convenient archival solution within the RingCentral with Verizon admin portal. You can now archive call recordings, voicemails, text messages, and faxes to your Box, Smarsh, Dropbox™, or Google Drive™accounts or to an SFTP server, and securely search and retrieve past records anytime. Detailed logs of each archive with success/fail status.With RingCentral with Verizon Archiver, you can move both historical and current records, starting from the time you set up, to the cloud, immediately resolving storage limitations and freeing up resources.Detailed logs of each archive with success/fail status.Graphical reporting of archiving activity.Reporting on calls, texts, and team messaging with custom filters by date, call direction, cloud storage, from and to phone number, and archived status.Notation and flagging support for every communication item, customized reporting on calls, texts, and team messaging, customized batch downloads directly from UI. If the outage lasts longer than three days, we will backdate our processes to get every data-point missed.ĬRM integrations (server side call logging to CRM) If there is an outage, RingClone will automatically pick-up the call activity that was missed within three days. The system actively scans your activity on an ongoing basis. Our quality control team keeps a constant eye on archiving activity to help detect if there is an outage of some kind. RingClone tracks archiving stats in near-real-time. Set-up a custom configuration once, and your data is structured and archived accordingly. RingClone organizes, indexes, and monitors it.Īll data is automatically classified by user, date and time, extension number, email address, call center identifier, and more. All data exploration tools and monitoring tools utilize your data. Use Google Drive, Amazon S3, Azure Blob, OneDrive, Box.com, DropBox, or your on-premises storage.įulfill compliance requirements without sacrificing security or features. RingClone’s unique pass-through model sends all data to the destination of your choice, using configuration rules you provide. RingClone’s powerful search engine gives you access to navigate your data instantly, whether your business handles 100 calls per day, or 100,000 calls per day. Use the built-in compliance tool to download batches of content for compliance or for investigative reasons. RingClone provides free text search by name, extension, phone number, date, direction, duration, and much more for all your call activity. But first, lets highlight some differentiators of RingClone that benefit the end user: We created a comparison table (below) to highlight the differences between the two applications, and hopefully make your decision process easier. These choices usually come down to functionality, features, and cost. There are several differences between the two apps, and there are several reasons that someone may choose one or the other. We often get asked what the differences are between RingClone and the RingCentral Archiver.
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