![]() ![]() “Front Desk Officer” has an air of importance that this cohort deserves. You don’t want employees to feel like they’re seen as “just” receptionists (though receptionists have an incredibly important job.) You want them to know they directly contribute to both the patient experience and the success of the business. So, with no set industry designation, we will use a broad meaning of “front desk officer” that is interchangeable with “front desk staff.” It goes beyond the typical job description of a receptionist to cover all administrative tasks associated with the beginning and end of the patient journey.ĭoes a title distinction really matter? For your employees, it absolutely can, especially considering they work with PhD-level colleagues. Depending on the size of the clinic, a front desk officer may be exclusive to a leadership role that could even be synonymous with the office manager. With recent staffing shortages and other factors impacting revenue potential, some clinics are cross-training other staff like MAs to cover front-of-the-house duties. They are the heart of your clinic - they manage scheduling, registration, collections, and other data entry and customer-facing tasks that impact door-to-door time, patient satisfaction, and payment recoupment.ĭistinguishing between front staff titles in urgent care is a bit complex. But in urgent care, the front desk is responsible for so much more. For example, a receptionist is typically charged with more limited duties like answering phones and fielding customer questions. We are also a short drive from the Bartonville, Lantana, Justin, Northlake, Ponder, Copper Canyon, Double Oak and Denton cities.The differences between a front desk officer and other front desk positions lie in A) the scope of duties, and B) the individual business. Our facility is just minutes away from the Canyon Falls, Harvest, Oaks of Argyle, Carnegie Ridge, Country Lakes and Robson Ranch communities. In Your NeighborhoodĬonveniently located at the corner of I-35 and Crawford Road, Wise Health Emergency Center and iCare Urgent Care is around the corner when you need us. Wise Health Emergency Center and iCare Urgent Care also offers several screenings and tests, so you can receive your diagnosis faster and get to feeling better faster. Our advanced technology includes CT, ultrasound, X-ray equipment, cardiac monitoring technology and more so you can get your results in-house. Comprehensive Services Under the Same Roof Our compassionate staff will provide the quality care you deserve, exactly when you need it. Wise Health Emergency Center and iCare Urgent Care offers immediate care 24/7 for emergency services and from 8 am to 8 pm, 7 days a week for urgent care services. ![]() Board-certified emergency medicine physicians and staff.No balance billing or unexpected bills from out-of-network physicians.Facility in-network with most commercial insurances.Physician in-network with most commercial insurances.Onsite urgent care for minor complaints.Minimal wait times and no balance billing are just some of the reasons to choose us. Wise Health Emergency Center and iCare Urgent Care sets the new standard for onsite care. Wise Health Emergency Center and iCare Urgent Care offers the convenience of both an Emergency Room and Urgent Care so you don’t have to decide where to be seen. ![]()
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